Shopping Cart
At argane-oil.ma, we are committed to providing you with a seamless shopping experience, including fast and reliable delivery of your orders. Below you will find our Shipping Policy, which details shipping costs, delivery times, and the specific procedures for our domestic and international shipments.
1. Shipping Costs and Methods
We offer delivery to all cities in Morocco and internationally. Our delivery costs vary based on the destination and the order value:
- Casablanca:
- For orders under 400 MAD, the delivery cost is 20 MAD.
- For orders of 400 MAD or more, delivery is free.
- Outside Casablanca (Rest of Morocco):
- For orders under 400 MAD, the delivery cost is 40 MAD.
- For orders of 400 MAD or more, delivery is free.
- International Delivery (2-Step Process):
To ensure the best possible coverage, our international delivery operates in two stages:
- Step 1 (Main Transit): At checkout, you pay the shipping fees covering the transit from Morocco to the nearest major city to your delivery address. (In some cases, we may contact you if the rate requires adjustment based on carrier feedback).
- Step 2 (Final Delivery): Once the package arrives in this relay city, a local partner agency takes over. They will contact you directly to agree on your preferred final delivery method (home delivery, pick-up point, etc.). The payment for this final delivery will be made directly to the local carrier.
2. Delivery Times
- Casablanca: Orders placed before 2:00 PM will be delivered the same day. Orders placed after 2:00 PM will be delivered the following business day.
- Other Cities (Morocco): Deliveries are generally made within 24 hours for orders placed before 2:00 PM. Orders placed after 2:00 PM will be delivered the following business day.
- International Deliveries: The transit to the relay city (Step 1) generally takes 3 to 5 business days, depending on the destination. The timeframe for the final delivery (Step 2) will depend on the method agreed upon between you and the local agency.
3. Tracking Your Order
Once your order has shipped, you will receive a tracking number and a link to track your package. For international orders, this allows you to monitor the progress of the main transit until it is handed over to the local agency.
4. Customs, Taxes, and Restrictions
- Availability: We deliver to a wide range of countries. If yours is not listed at checkout, please contact us to check shipping feasibility.
- Customs Duties: For international orders, import taxes, customs duties, and other local fees applied by your country are your responsibility. These fees are not included in the price paid on argane-oil.ma and will be charged by the customs authorities.
- Remote Areas: Additional delays or specific local charges may apply during Step 2 if your address is difficult to access.
5. Customer Responsibility and Delivery Issues
Please double-check the accuracy of your address and phone number. A correct phone number is crucial, especially for international orders, so the local agency can reach you to arrange final delivery.
In the event of an issue (incorrect address, unavailable recipient), our team will do our utmost to assist you. However, if a delivery attempt fails due to incorrect information, additional charges may apply for any reshipment attempts.
